Support Channels

Getting help with Canton Network development and operations

Multiple support channels are available depending on your needs and relationship with Digital Asset.

Community Support

Free, community-driven support channels available to everyone.

Slack

The primary community channel for real-time discussion.

Channel	Purpose
#gsf-global-synchronizer-appdev	Application development questions
#validator-operations	Validator operational discussions
#validator-operations-onboarding	New validator onboarding

Forum

For longer-form technical discussions and searchable knowledge base.

URL: forum.canton.network

Best for:

• Technical questions that benefit from detailed answers
• Discussions that should be searchable
• Topics that may help others with similar questions

GitHub

For bug reports, feature requests, and source code issues.

Repository	Purpose
canton-network/splice	Splice applications
digital-asset/cn-quickstart	QuickStart issues
digital-asset/daml	Daml language

Discretionary Support

Best-effort support for the community.

Email: [e-mail]

Response time: Best effort, typically within 48 hours

Includes:

• General questions
• Documentation clarifications
• Non-urgent issues

Enterprise Support

For organizations with support agreements.

SLA-Based Support

For enterprises with support contracts.

Email: [e-mail]

Features:

• Guaranteed response times per SLA
• Priority handling
• Direct engineering escalation
• Dedicated support resources

To establish a support contract: Contact your Digital Asset account representative.

When to Use Which Channel

Situation	Recommended Channel
Quick question	Slack
Complex technical discussion	Forum
Bug in open-source component	GitHub
Production issue (no SLA)	[e-mail]
Production issue (with SLA)	[e-mail]
Security vulnerability	[e-mail]

What to Include in Support Requests

For effective support, include:

For Development Issues

• Daml/Canton version
• Code snippet or minimal reproduction
• Error messages (full stack trace)
• What you expected vs. what happened

For Operational Issues

Information	Why Needed
Validator ID	Identify your node
Network	DevNet/TestNet/MainNet
Splice version	Determine compatibility
Infrastructure	Docker/K8s, cloud provider
Logs	Relevant error logs
Timeline	When the issue started

Template

Environment:
- Network: [DevNet/TestNet/MainNet]
- Splice Version: [e.g., 0.5.4]
- Canton Version: [e.g., 3.4.x]
- Deployment: [Docker Compose/Kubernetes]
- Cloud Provider: [AWS/GCP/Azure/On-prem]

Issue:
[Clear description of the problem]

Expected Behavior:
[What should happen]

Actual Behavior:
[What actually happens]

Steps to Reproduce:
1. ...
2. ...

Relevant Logs:
[Sanitized logs - remove secrets/keys]

Additional Context:
[Any other relevant information]

Always sanitize logs before sharing—remove private keys, JWTs, passwords, and other sensitive information.

Self-Service Resources

Before contacting support, check these resources:

Resource	Content
FAQ	Common questions
Troubleshooting	Error solutions
Release Notes	Version changes
Documentation	Full documentation

Mailing Lists

Subscribe to announcements and updates:

URL: lists.sync.global

List	Content
Announcements	Network announcements, upgrades
Improvements	Feature updates, changes
Tokenomics	Economic parameter updates

Office Hours

The community holds regular office hours for:

• New developer onboarding
• Technical deep dives
• Q&A sessions

Check canton.network for scheduled events.